We always have your veterinarian's information, if needed. In case of illness, we first contact our own veterinarian, with whom we have worked for years and who is very competent and animal friendly. In case it is necessary, we go to the cats emergency service, so care is possible 24/7. Our veterinarian can always contact your veterinarian should additional information be needed.

Thanks to our years of experience, our endless patience and our great love for cats, we always succeed in getting your cat to relax. Upon arrival, we use a Feliway diffuser on the first day to diffuse calming pheromones so that your cat can naturally relax very quickly. It gives them a sense of security and well-being. Of course, lots of cuddles, catnip, fine toys and some treats also work to gain trust and relax.

Everything is provided, but to make a cat feel at home quickly, it is recommended that you bring an item from your home. This is certainly not a must, as we already offer every comfort.

If applicable, consult your travel agent. Most travel cancellation insurance policies also cover
the cancellation costs of animal shelters.

Cancellation for illness or death of the cat or owner is free of charge, provided a written statement from
the (animal) doctor. Upon receipt of this statement, the full deposit will be refunded.

You can always cancel up to 14 days before the stay. In that case, the hotel is still entitled to the
advance payment of 30%. If the reservation is made less than 14 days before the reserved start date
is cancelled or curtailed, the customer undertakes to pay the full sum of the reserved stay
pay.
Failure to show up without cancellation requires payment of the full amount of the reservation.

Defacto cancellation: if you are not up to legal vaccinations (see vaccinations) or the
cannot present vaccination booklet upon arrival we may not accept your cat(s) and there will be
90% of the total amount charged.

Cancellation by Luxe-kattenhotel.be due to force majeure (e.g. fire infrastructure) the full amount will be
repaid. (Any damages incurred by cancellation of Luxe-kattenhotel.be, in this case, cannot be
be recovered from the cat hotel).

We follow government regulations. The health of our guests comes first. All guests must be vaccinated against feline sneezing disease (rhinotracheitis), feline distemper (panleucopenia) and leucose. These vaccinations must be no older than 1 year and no younger than 3 weeks. We ask for your vet's booklet upon arrival at our hotel. Cats that have not been vaccinated we unfortunately cannot accept. Also make sure your cat is free of fleas and worms.

No problem, we are used to giving cats medication. When booking, be sure to let us know what special care your cat needs. Due to the additional concerns, you may well be asked to take a plan other than classic for your reservation.

We are open Monday to Saturday from 10:00 to 12:00 and 14:00 to 19:00.
Please note, all visits require an appointment in advance.

We ask that you pay a 30% deposit to confirm your reservation. The remaining amount will be settled at pickup. Payment can be made in cash, via the bancontact app or instant bank transfer.

We are approved by the Animal Welfare Department under the approval number HK40107124.