
Frequently Asked Questions
Answers to the most frequently asked questions so you can travel without worry.
We will send you a daily or weekly status update, with photo or video, depending on your choices.
This can be done via WhatsApp, Facebook or Email. SMS may also be an option, but without a photo.
We always have your veterinarian’s information, if needed. In case of illness, we first contact our own veterinarian, with whom we have worked for years and who is very competent and animal friendly. In case it is necessary, we go to the cats emergency service, so care is possible 24/7. Our veterinarian can always contact your veterinarian should additional information be needed.
Thanks to our years of experience, our endless patience and our great love for cats, we always succeed in getting your cat to relax. Upon arrival, we use a Feliway diffuser on the first day to diffuse calming pheromones so that your cat can naturally relax very quickly. It gives them a sense of security and well-being. Of course, lots of cuddles, catnip, fun toys and some treats also work to gain trust and relax.
Everything is provided, but to make a cat feel at home quickly, it is recommended that you bring an item from your home. This is certainly not a must, as we already offer every comfort.
If applicable, consult your travel agent. Most travel cancellation insurance policies also cover the cancellation costs of pet stays. Cancellation in case of illness or death of the cat or owner is free of charge, subject to a written statement from the (animal) doctor. Upon receipt of this statement, the full deposit will be refunded. You can always cancel up to 14 days before the stay. In this case, the hotel is still entitled to the 30% deposit. If the reservation is cancelled or curtailed less than 14 days before the reserved start date, the customer undertakes to pay the full sum of the reserved stay. Failure to show up without cancellation requires payment of the full amount of the reservation. Defacto cancellation: if you are not in order with the legal vaccinations (see vaccinations) or can not present the vaccination booklet on arrival we can not accept your cat(s) and 90% of the total amount will be charged. Cancellation by Luxe-kattenhotel.be due to force majeure (e.g. fire infrastructure) the full amount will be refunded. (Any damage incurred by cancellation by Luxe-kattenhotel.be, cannot be recovered from the cat hotel in this case).
We follow government regulations. The health of our guests comes first. All guests must be vaccinated against feline sneezing disease (rhinotracheitis), feline distemper (panleucopenia) and leucose. These vaccinations must be no older than 1 year and no younger than 3 weeks. We ask for your vet’s booklet upon arrival at our hotel. Cats that have not been vaccinated we unfortunately cannot accept. Also make sure your cat is free of fleas and worms.
No problem, we are used to giving cats medication. When booking, be sure to let us know what special care your cat needs. Due to the additional concerns, you may well be asked to take a plan other than classic for your reservation.
We are open Monday through Saturday from 10:00 am to 12:00 pm and from 2:00 pm to 7:00 pm. Please note, all visits require an appointment in advance.
We ask that you pay a 30% deposit to confirm your reservation. The remaining amount will be settled at pickup. Payment can be made in cash, via the bancontact app or instant bank transfer.
We are approved by the Animal Welfare Department under the approval number HK40107124.